Frequently Asked Questions
What areas do you service?
Vancouver, Camas, Ridgefield, & Battleground
I am ready to book my party! What's next?
We request at least 2-weeks notice prior to scheduling your party. When you are ready to book simply call or send an email and we will create your reservation. You will need to complete and sign a rental contract and liability form.
Do I need to make deposit?
A $150 refundable deposit is required for your party. This will be refunded once your event is finished and the condition of the items are inspected.
If there is any damage to the clothing or accessories beyond normal use, the deposit will not be refunded.
When do I pay for the package?
Payment for the party package is required at time of pick-up or drop off.
What if I have more than 6 attendees?
There will be an additional $15 charge per additional child for costume and accessories. Please call for more information on availability of additional items per package as options and fees vary.
How do I receive the party package items?
You may pick-up/drop-off in Vancouver at a previously arranged time for free. A SUV or large pick-up is necessary due to size of items.
Delivery is included in the package prices. If you would like to pick up your package items for self set-up we can definitely discuss that! The carriage is NOT available for self pick-up/set up.
How does party set-up work?
All parties can be set up inside or outside weather permitting. Set up typically takes 1 hour.
If you request set up by me, space needs to be ready prior to my arrival as I will not move furniture or other house items.
How much space is needed for set-up?
Each tent requires approximately 50 square feet (~6x7ft). Please plan for additional space for play.
Will I receive the costumes shown in the website photos?
Costumes and accessories may differ slightly from those seen in the photos as they are replaced if they show signs of wear and tear. We aim to provide you with top quality items.
What are your sanitizing procedures?
All items are washed in fragrance-free detergents after each party. If something cannot be washed it will be hand sanitized and spot cleaned.
What if I need to cancel or postpone my party?
We require a 2-week notice for any party that needs to be re-scheduled. We can arrange to move your party to another date within 3 months from the initial scheduled date. Your deposit will be applied to your rescheduled party.
Unfortunately, if you decide to cancel your party there will be a cancellation fee of $150, which can be taken from your initial deposit.
Make Believe costumes and accessories are not waterproof or good in strong winds. When you are planning your party please keep this in mind and do not set up in a wet area.
Anything we missed? Let us know!